Name: The Property Concierge
Price range: $$

Question 1

What cleaning products do you use?

Accepted Answer

We use premium, family- and pet-safe, eco-conscious products designed for safety and cleaning efficacy — detailed in our Product Safety Data Sheets.

Question 2

Is there a service contract?

Accepted Answer

No long-term contracts are required. We offer flexible scheduling with the option to pause or adjust your service based on your needs.

Question 3

Are your team members background-checked?

Accepted Answer

Yes — all our professionals undergo thorough background checks and formal training to uphold our high standards.

Question 4

What if I'm not satisfied with a service?

Accepted Answer

Your satisfaction is guaranteed. Notify us within 24 hours of your service, and we’ll promptly return to resolve any issue.

Question 5

How do you determine your cleaning rates?

Accepted Answer

Our pricing is customized based on your home's square footage and the details you provide during your estimate.

Question 6

Will I have the same cleaner every time?

Accepted Answer

We strive for consistency, but if your regular cleaner is unavailable, we’ll notify you and offer rescheduling options.

Question 7

Do you clean electronics or move heavy furniture?

Accepted Answer

No, for safety and insurance reasons, we do not clean or move electronics or heavy furniture.

Question 8

What if there are pet accidents or litter?

Accepted Answer

We do not clean pet accidents or vacuum litter, and ask that pets who may be aggressive or prone to escaping be secured.

Question 9

What conditions prevent you from cleaning?

Accepted Answer

We cannot service homes with infestations, toxic black mold, or overwhelming cigarette and liquor environments.

Question 10

What payment methods do you accept?

Accepted Answer

We accept credit/debit (with a 4% fee), ACH (1% fee), Zelle, and Venmo (no fees).

Question 11

What if I need to cancel, reschedule, or skip a cleaning service?

Accepted Answer

Cancellations

These bookings reserve significant time.

Cancelling under 48 business hours results in forfeiting the 50% deposit.

Same-day cancellations and lockouts are charged the full balance.

Reschedules

Reschedules under 48 hours incur a $100 fee.

We aim to be flexible but reserve the right to decline rescheduling if fees are unpaid or communication is uncooperative.

Skip Fee

If you are requesting us to skip a recurring service, please know we will make a price adjustment for your next cleaning.

If you are WEEKLY your next visit will increase by $10

If you are BI-WEEKLY your next visit will be increased by $15

If you are MONTHLY your next visit will increase by $30

Contact us for more info!

Question 12

What if I need to pause services?

Accepted Answer

In the event that you need to pause services, we will send an email with the effective paused date, as well as the adjusted price for your potential upcoming visit to begin services again. If services are paused from 60-120 days, it is required that an extended Maintenance Clean be performed at the current rates. Any services paused more than 120 days will require a full or partial Top to Bottom Deluxe Deep Clean. This is to ensure your home stays in the 5-Star condition you’ve come to know and expect from us. In the event of renovations or construction, please contact us for a custom quote to resume services.

Question 13

What do you NOT clean?

Accepted Answer

WE DO NOT CHANGE LINENS OR MAKE BUNK BEDS DUE TO OUR INSURANCE POLICY

WE DO NOT CLEAN MINI BLINDS DUE TO THEIR OFTEN FRAGILE NATURE AND METAL EDGES

WE DO NOT CLEAN BIO HAZARD OR HUMAN/PET FECAL MATTER

WE DO NOT CLEAN ELECTRONICS (TV screens, Keyboards, Smart Home Devices, etc)

WE DO NOT CLEAN HOARDING SITUATION

WE DO NOT WASH WALLS

FAQs

Frequently Asked Questions