FAQs
Trusted by Phoenix families and professionals, we're a local cleaning company that strives to give you back your time.
Frequently Asked Questions
What cleaning products do you use?
We use premium, family- and pet-safe, eco-conscious products designed for safety and cleaning efficacy — detailed in our Product Safety Data Sheets.
Is there a service contract?
No long-term contracts are required. We offer flexible scheduling with the option to pause or adjust your service based on your needs.
Are your team members background-checked?
Yes — all our professionals undergo thorough background checks and formal training to uphold our high standards.
What if I'm not satisfied with a service?
Your satisfaction is guaranteed. Notify us within 24 hours of your service, and we’ll promptly return to resolve any issue.
How do you determine your cleaning rates?
Our pricing is customized based on your home's square footage, home layout, level and frequency of clean, as well as the details you provide during your estimate.
Will I have the same cleaner every time?
We strive for consistency, but if your regular cleaner is unavailable, we’ll notify you.
Do you clean electronics or move heavy furniture?
No, for safety and insurance reasons, we do not clean or move electronics or heavy furniture.
What if there are pet accidents or litter?
We do not clean pet accidents or vacuum litter, and ask that pets who may be aggressive or prone to escaping be secured.
What conditions prevent you from cleaning?
We cannot service homes with infestations, toxic black mold, or overwhelming cigarette and liquor environments.
What payment methods do you accept?
We accept credit/debit or ACH payments,
What if I need to cancel, reschedule, or skip a cleaning service?
Cancellations
These bookings reserve significant time.
Cancelling under 48 business hours results in forfeiting the 50% deposit.
Under 24 business hours, same-day cancellations and lockouts are charged the full balance.
Reschedules
Reschedules under 48 business hours incur a $100 fee. If a rescheduled appointment is later canceled, at any point, a 50% service fee applies. If that cancellation occurs within 48 business hours or less (or a same day lockout occurs) of the new rescheduled date, the fee increases to 100% of the service fee.
We aim to be flexible but reserve the right to decline rescheduling if fees are unpaid or communication is uncooperative.
Skip Fee
If you are requesting to skip a recurring service, please know we will make a price adjustment for your next cleaning.
If you are WEEKLY your next visit will increase by $20
If you are BI-WEEKLY your next visit will be increased by $50
If you are MONTHLY your next visit will be charged at our occasional service rate (Spring Clean Rate) for the following clean, as the home will require additional time after an extended gap. Once you return to your regular schedule, your rate returns to normal.
All fees exist to protect the time and income of our cleaning team, who rely on a full and consistent schedule.
Contact us for more info!
What if I need to pause services?
In the event that you need to pause services, we will send an email with the effective paused date, as well as the adjusted price for your potential upcoming visit to begin services again. If services are paused from 60-120 days, it is required that an extended Maintenance Clean be performed at the current rates. Any services paused more than 120 days will require a full Top to Bottom Deluxe Deep Clean. This is to ensure your home stays in the 5-Star condition you’ve come to know and expect from us. In the event of renovations or construction, please contact us for a custom quote to resume services.
What do you NOT clean?
WE DO NOT CHANGE LINENS OR MAKE BUNK BEDS DUE TO OUR INSURANCE POLICY
WE DO NOT CLEAN MINI BLINDS DUE TO THEIR OFTEN FRAGILE NATURE AND METAL EDGES
WE DO NOT CLEAN BIO HAZARD OR HUMAN/PET FECAL MATTER
WE DO NOT CLEAN ELECTRONICS (TV screens, Keyboards, Smart Home Devices, etc)
WE DO NOT CLEAN HOARDING SITUATION
WE DO NOT WASH WALLS
WE DO NOT CLEAN ANY OUTSIDE SURFACES/AREAS
Will I need to pick up before my cleaning team arrives?
We do not want you cleaning before the cleaners arrive. However, we do ask that your home be reasonably picked up and ready for cleaning when our team arrives. Our cleaning techs are trained to clean, not to sort, organize, or put away personal belongings. Working in a cleared space allows them to focus on delivering a thorough, detailed clean rather than spending your service time moving items around.
If your home tends to have a lot of clutter or items that need to be moved before cleaning can begin, please let us know when you book. We can note it in your account and discuss whether additional time should be added to your service so nothing gets missed and your team is not rushed.
We are not here to judge, we are here to make your home shine. A quick heads up on what we are walking into helps us show up prepared and deliver the clean you are paying for.
